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The response to negative events at work that is an active,constructive response in which individuals attempt to improve the situation is referred to as:


A) voice
B) neglect
C) loyalty
D) exit
E) noise

F) A) and B)
G) A) and C)

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The most serious form of physical withdrawal is:


A) absenteeism.
B) tardiness.
C) long breaks.
D) quitting.
E) missing meetings.

F) C) and E)
G) C) and D)

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The social influence model of withdrawal behaviour suggests that employees with fewer bonds will be most likely to quit the organization.

A) True
B) False

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Staying in a job at an organization because you ought to reflects _______,whereas staying because you want to reflects _______ commitment.


A) continuance;affective
B) affective;continuance
C) continuance;normative
D) normative;continuance
E) normative;affective

F) A) and E)
G) B) and C)

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What type of contract is described as employees' beliefs about what the organization owes them?


A) Employment contract
B) Relational contract
C) Transactional contract
D) Contingent contract
E) Psychological contract

F) A) and E)
G) A) and C)

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_____ reflects the tendency to arrive at work late or leave work early.


A) Daydreaming
B) Tardiness
C) Socializing
D) Moonlighting
E) Cyberloafing

F) A) and E)
G) A) and D)

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Organizational commitment is the desire on the part of an employee to remain a member of the organization.

A) True
B) False

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One way to understand the differences among the three forms of commitment is to ask yourself:


A) Who is serving as the focus of commitment?
B) How will you feel if you leave organization?
C) What incentive is the focus of attention?
D) What has inspired your focus of performance?
E) Who would be most affected if you left the organization?

F) C) and D)
G) A) and B)

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_____ refers to the verbal chatting about non-work topics that goes on in cubicles and offices or at the mailbox or vending machines.


A) Tardiness
B) Moonlighting
C) Daydreaming
D) Socializing
E) Cyberloafing

F) A) and B)
G) A) and E)

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Continuance commitment tends to create more of a passive form of loyalty.

A) True
B) False

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Which of the following describes actions that provide a mental escape from the work environment?


A) Physical withdrawal
B) Organizational commitment
C) Psychological withdrawal
D) Erosion model
E) Social influence model

F) C) and D)
G) A) and B)

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The degree of comfort with specific job responsibilities and performance expectations refers to _______ adjustment.


A) work
B) cultural
C) interaction
D) familial
E) Work-life

F) A) and B)
G) C) and E)

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Johnathan is an accountant working for a large CA firm.When he uses his work time and resources to complete some of the cartoons he draws for the local newspaper he is said to be:


A) moonlighting
B) cyberloafing
C) socializing
D) looking busy
E) daydreaming

F) A) and B)
G) D) and E)

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Which model of withdrawal has received the most scientific support?


A) Individualistic
B) Compensatory
C) Independent
D) Autonomous
E) Progression

F) A) and B)
G) A) and D)

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What are foreign-born employees less likely to feel in their current jobs?


A) Commitment
B) Job satisfaction
C) Loyalty
D) Embeddedness
E) Voice

F) B) and D)
G) B) and C)

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Define organizational commitment.Briefly describe the three types of organizational commitment.Provide an example of each type.

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Organizational commitment is defined as ...

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My organization gave me my start...they hired me when others thought I wasn't qualified.This is an example of continuance commitment.

A) True
B) False

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Julie Burns feels obligated to stay at her job even though she dislikes it.This is an example of:


A) continuance commitment
B) normative commitment
C) affective commitment
D) embeddedness
E) involvement commitment

F) A) and B)
G) C) and D)

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The work and non-work forces that bind us to our current employer is called:


A) normative commitment
B) affective commitment
C) industry regulations
D) embeddedness
E) social influence

F) None of the above
G) C) and D)

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The actions that provide a mental escape from the work environment are referred to as ________ withdrawal.


A) physical
B) psychological
C) psychosocial
D) absenteeism
E) tardiness

F) C) and D)
G) A) and C)

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