Question 1

What is the best definition of institutional power (as defined by McClelland) ?

Accepted Answer

A)  The ability to use influence to achieve results
B)  The positional power afforded by rank or title
C)  The irrefutable need to dominate over others
D)  The personal power used in situational leadershipE) None of the above
F) A) and D)

Question 2

Which term best describes the economic value of the abilities, skills, and competencies of a company's work force?

Accepted Answer

A)  Company overhead
B)  People management
C)  Human resources
D)  Human capitalE) A) and B)
F) A) and C)

Question 3

Positive reinforcement and punishment are strategies employed by what theory?

Accepted Answer

A)  Reinforcement theory
B)  Expectancy theory
C)  Valence theory
D)  Acquired need theoryE) B) and C)
F) A) and D)

Question 4

Which theory of situational leadership describes the four leadership modes as directive, supportive, achievement, and participative?

Accepted Answer

A)  Hersey-Blanchard's Life Cycle Theory
B)  House's Path-Goal Theory
C)  Blake and Mouton's Managerial Grid
D)  Fiedler's Contingency TheoryE) A) and B)
F) A) and C)

Question 5

Elizabeth has been late for work the last two days. Her manager gave her a verbal warning and mentioned that if she was late again, she would receive a written warning. What type of discipline is this an example of?

Accepted Answer

A)  Permanent discipline
B)  Positive discipline
C)  Progressive discipline
D)  Perceptive disciplineE) None of the above
F) A) and B)

Question 6

Which group development stage is the most productive?

Accepted Answer

A)  Storming
B)  Norming
C)  Performing
D)  AdjourningE) None of the above
F) C) and D)

Question 7

What was the drawback to both the trait and managerial grid approaches to leadership evaluation?

Accepted Answer

A)  The study findings were inconclusive
B)  The assumption that leaders were born, not made
C)  The leadership situation was ignored
D)  The findings were based on too small of a population sizeE) None of the above
F) C) and D)

Question 8

In step three of the control process, managers are asked to measure actual performance. What measurements should be taken?

Accepted Answer

A)  Those deemed important by upper management
B)  Those defined by step one of the control process - establish standards
C)  Any measurements which are possible to obtain
D)  Measurements are provided by the employee doing the actual workE) A) and C)
F) B) and C)

Question 9

During which group development phase are differences surfaced and resolved?

Accepted Answer

A)  Forming
B)  Storming
C)  Norming
D)  AdjourningE) B) and C)
F) C) and D)

Question 10

Which is a more important measure of a manager's success?

Accepted Answer

A)  Efficiency
B)  Effectiveness
C)  Neither are important measures.
D)  Both efficiency and effectiveness are equally important.E) A) and D)
F) A) and C)

Question 11

Customer returns of defective product should be included in the supply chain analysis.

Accepted Answer

A) True 
 B)False

Question 12

Janet is tasked with hiring a new employee into the organization. She has interviewed several candidates and has provided her notes about each candidate to the hiring committee. In the committee meeting, each committee member is able to voice their opinion and discuss the candidates. A decision is then made by consensus on which candidate to hire. Which decision making model is being followed in this example?

Accepted Answer

A)  Classical approach
B)  Administrative model
C)  Political model
D)  Risk modelE) B) and C)
F) B) and D)

Question 13

Satisfiers and Dis-satisfiers are part of which motivational theory?

Accepted Answer

A)  Maslow's Hierarchy of Needs
B)  Herzberg's Two Factor Theory
C)  Alderfer's ERG Theory
D)  McClelland's Acquired Need TheoryE) A) and C)
F) B) and C)

Question 14

If a team contains members from multiple levels within the organization, such as a manager and his employees, what is the best term for that team?

Accepted Answer

A)  Functional team
B)  Vertical team
C)  Formal team
D)  Task forceE) A) and B)
F) A) and C)

Question 15

Mary is a new hire at Company XYZ. There are only two managers between her and the CEO when the reporting relationships are drawn on an organizational chart. What type of reporting relationship structure does this represent?

Accepted Answer

A)  Tall structure
B)  Flat structure
C)  Decentralization
D)  Span of managementE) C) and D)
F) B) and D)

Question 16

Marco is holding a meeting next week. Which of these pieces of advice should he follow?

Accepted Answer

A)  Distribute the agenda in advance of the meeting.
B)  Distribute the agenda at the beginning of the meeting.
C)  Distribute the agenda at the end of the meeting.
D)  Do not use an agenda.E) A) and C)
F) B) and C)

Question 17

Which is the best definition for the term "satisficing"?

Accepted Answer

A)  Searching for a win-win solution
B)  Searching for a solution to an impossible decision
C)  Searching for a means to please your manager
D)  Searching for the minimally acceptable, not optimal, solutionE) A) and D)
F) B) and C)

Question 18

Christopher is a seasoned employee who loves his job. He is able to complete tasks without supervision and is self-motivated. His new manager, Robert, is unsure of which leadership style should be used for Christopher. According to Hersey-Blanchard's Life Cycle and Situational Leadership Theory, what leadership style should Robert use?

Accepted Answer

A)  S1: Directing
B)  S2: Selling
C)  S3: Participating
D)  S4: DelegatingE) A) and B)
F) C) and D)

Question 19

Reinforcement theory examines ______________ .

Accepted Answer

A)  Thought processes
B)  Observable events
C)  Reporting processes
D)  InfluenceE) B) and C)
F) A) and D)

Question 20

What level of conflict should be present in an organization for peak performance overall?

Accepted Answer

A)  No conflict
B)  Low levels of conflict
C)  Moderate levels of conflict
D)  High levels of conflictE) A) and C)
F) A) and B)

Exam 6: Management

Elizabeth has been late for work the last two days. Her manager gave her a verbal warning and mentioned that if she was late again, she would receive a written warning. What type of discipline is this an example of?

Correct Answer
verified

What is the best definition of institutional power (as defined by McClelland) ?

Correct Answer
verified

In step three of the control process, managers are asked to measure actual performance. What measurements should be taken?

Correct Answer
verified

Reinforcement theory examines ______________ .

Correct Answer
verified

What was the drawback to both the trait and managerial grid approaches to leadership evaluation?

Correct Answer
verified

Correct Answer
verified

Which group development stage is the most productive?

Correct Answer
verified

Which term best describes the economic value of the abilities, skills, and competencies of a company's work force?

Correct Answer
verified

During which group development phase are differences surfaced and resolved?

Correct Answer
verified

Which theory of situational leadership describes the four leadership modes as directive, supportive, achievement, and participative?

Correct Answer
verified

Correct Answer
verified

Which is the best definition for the term "satisficing"?

Correct Answer
verified

Customer returns of defective product should be included in the supply chain analysis.

Correct Answer
verified

Marco is holding a meeting next week. Which of these pieces of advice should he follow?

Correct Answer
verified

If a team contains members from multiple levels within the organization, such as a manager and his employees, what is the best term for that team?

Correct Answer
verified

Satisfiers and Dis-satisfiers are part of which motivational theory?

Correct Answer
verified

Positive reinforcement and punishment are strategies employed by what theory?

Correct Answer
verified

Which is a more important measure of a manager's success?

Correct Answer
verified

What level of conflict should be present in an organization for peak performance overall?

Correct Answer
verified

Mary is a new hire at Company XYZ. There are only two managers between her and the CEO when the reporting relationships are drawn on an organizational chart. What type of reporting relationship structure does this represent?

Correct Answer
verified

Exam 6: Management

Elizabeth has been late for work the last two days. Her manager gave her a verbal warning and mentioned that if she was late again, she would receive a written warning. What type of discipline is this an example of?

Correct AnswerverifiedShow Answer

What is the best definition of institutional power (as defined by McClelland) ?

Correct AnswerverifiedShow Answer

In step three of the control process, managers are asked to measure actual performance. What measurements should be taken?

Correct AnswerverifiedShow Answer

Reinforcement theory examines ______________ .

Correct AnswerverifiedShow Answer

What was the drawback to both the trait and managerial grid approaches to leadership evaluation?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which group development stage is the most productive?

Correct AnswerverifiedShow Answer

Which term best describes the economic value of the abilities, skills, and competencies of a company's work force?

Correct AnswerverifiedShow Answer

During which group development phase are differences surfaced and resolved?

Correct AnswerverifiedShow Answer

Which theory of situational leadership describes the four leadership modes as directive, supportive, achievement, and participative?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which is the best definition for the term "satisficing"?

Correct AnswerverifiedShow Answer

Customer returns of defective product should be included in the supply chain analysis.

Correct AnswerverifiedShow Answer

Marco is holding a meeting next week. Which of these pieces of advice should he follow?

Correct AnswerverifiedShow Answer

If a team contains members from multiple levels within the organization, such as a manager and his employees, what is the best term for that team?

Correct AnswerverifiedShow Answer

Satisfiers and Dis-satisfiers are part of which motivational theory?

Correct AnswerverifiedShow Answer

Positive reinforcement and punishment are strategies employed by what theory?

Correct AnswerverifiedShow Answer

Which is a more important measure of a manager's success?

Correct AnswerverifiedShow Answer

What level of conflict should be present in an organization for peak performance overall?

Correct AnswerverifiedShow Answer

Mary is a new hire at Company XYZ. There are only two managers between her and the CEO when the reporting relationships are drawn on an organizational chart. What type of reporting relationship structure does this represent?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified