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The market research team at Initech was asked to discover how to address deficiencies in the TPS reporting process.The team is studying the processes used by Globex,which has a world-class TPS reporting process.The research technique being used in this case is


A) benchmarking.
B) ethnography.
C) ethnography
D) data mining.
E) depth interview.

F) A) and C)
G) C) and D)

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A _______ brings together a small number of individuals to talk about a topic of interest to the researcher.


A) depth interview
B) focus group
C) data mining
D) case analysis
E) None of these are correct.

F) C) and D)
G) A) and B)

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Exploratory research that attempts to draw from the knowledge and experience of those who have relevant information to the issue driving the research is an example of


A) focus groups.
B) data mining.
C) nominal groups.
D) case analyses.
E) depth interviews.

F) B) and C)
G) B) and D)

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The success of the case analysis approach depends upon the researcher's ability to interpret the diverse mass of information that is collected across cases.

A) True
B) False

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The primary difference between nominal groups and focus groups is that nominal groups require


A) more participants.
B) less time.
C) little or no moderation.
D) complete anonymity.
E) written responses from participants.

F) C) and E)
G) B) and C)

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The study of selected examples of the phenomenon about which insights are needed is


A) benchmarking.
B) ethnography.
C) case analysis.
D) data mining.
E) depth interview.

F) A) and E)
G) A) and B)

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Using different ads in different geographic areas and investigating which ad generated the highest sales is an example of ________ research design.


A) causal
B) exploratory
C) longitudinal
D) descriptive
E) panel

F) C) and D)
G) A) and D)

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Which of the following is NOT what exploratory research is used for?


A) Better formulating the manager's decision problem
B) Getting a definitive answer
C) Increasing the researcher's familiarity with the problem
D) Clarifying concepts
E) None of these statements are false;they are all true.

F) B) and C)
G) A) and C)

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When conducting depth interviews,the questions should be general.

A) True
B) False

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Exploratory studies are very inflexible with regard to methods.

A) True
B) False

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Which of the following best represents the objective of the moderator in conducting a focus group?


A) Strictly following the moderator's guidebook
B) Allowing for a free-flow of ideas that are unrestricted and therefore more conducive to creativity
C) Striking a balance between stimulating natural discussions while ensuring the group does not wander too far from the topic
D) To include as many people as possible in a particular group;this enables the results to be more representative
E) The moderator must be completely unfamiliar with the purpose of the research.

F) C) and E)
G) A) and D)

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The time to stop having focus groups is when


A) the research budget has been exhausted.
B) they show diminishing returns.
C) you get definitive answers to your research problem.
D) you've completed five focus groups.
E) All of these are correct.

F) A) and E)
G) B) and D)

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One of the major difficulties experienced with projective methods arises


A) in the interpretation of the replies.
B) when trying to secure the respondent's cooperation.
C) in the lack of experience of the respondents with these techniques.
D) in the distorted frame of reference of the interviewers.
E) There are no problems with projective methods.

F) All of the above
G) A) and B)

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A projective technique involves the use of a vague hypothesis that an individual is asked to describe,expand upon,or build a structure around.

A) True
B) False

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The president of the Cola Beverage Company is very concerned with declining sales of the company's flagship beverage and has asked for your assistance in finding the reason for the decline.The most appropriate way to begin this research project is with


A) a survey of consumers.
B) an experiment in which price is systematically varied.
C) descriptive research.
D) exploratory research.
E) causal research.

F) A) and B)
G) B) and D)

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Exploratory research for Capitol Brewing seems to indicate that sales for dark lager are down for all breweries.This is an example of which kind of problem?


A) A firm problem
B) A consumer problem
C) A perception problem
D) An industry problem
E) An ethical problem

F) A) and B)
G) All of the above

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Almost all marketing research projects should start with a literature search.

A) True
B) False

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Which of the following is NOT one of the common projective method techniques?


A) Word association
B) IQ testing
C) Sentence completion
D) Storytelling
E) Role playing

F) A) and C)
G) A) and B)

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Focus groups are less susceptible to executive and researcher biases than most other exploratory techniques.

A) True
B) False

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Although focus groups vary in size,most consist of ______ members.


A) 1-2
B) 3-4
C) 8-12
D) 15-18
E) 20 or more

F) A) and B)
G) A) and C)

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