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Which of the following is a basis used to segment U.S.organizational markets?


A) geographic
B) psychographic
C) income
D) needs
E) education

F) C) and D)
G) C) and E)

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increased customer value achieved through performing organizational functions like marketing or manufacturing more efficiently is referred to as __________.


A) aggregation
B) organizational synergy
C) segmentation
D) amalgamation
E) valuation

F) B) and E)
G) A) and B)

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  Figure 9-11 -perceptual map in Figure 9-11 above shows how various drinks are seen in the minds of adult consumers.Suppose this map describes accurately how adults see the drinks shown.As one of these adults,you are a heavy consumer of mineral water.Moreover,you are very concerned about nutrition and tend not to consume children's drinks.From this perceptual map,you conclude that mineral water is A)  more nutritious than tea. B)  a more adult-oriented beverage than sports drinks. C)  more nutritious and a more adult-oriented beverage than milk shakes. D)  a more adult-oriented beverage than nutritionally designed diet drinks. E)  less nutritious and a more adult-oriented beverage than fruit-flavored drinks. Figure 9-11 -perceptual map in Figure 9-11 above shows how various drinks are seen in the minds of adult consumers.Suppose this map describes accurately how adults see the drinks shown.As one of these adults,you are a heavy consumer of mineral water.Moreover,you are very concerned about nutrition and tend not to consume children's drinks.From this perceptual map,you conclude that mineral water is


A) more nutritious than tea.
B) a more adult-oriented beverage than sports drinks.
C) more nutritious and a more adult-oriented beverage than milk shakes.
D) a more adult-oriented beverage than nutritionally designed diet drinks.
E) less nutritious and a more adult-oriented beverage than fruit-flavored drinks.

F) All of the above
G) D) and E)

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are the four general bases that are used to segment consumer markets?

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The four general bases of segmentation a...

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80/20 rule suggests that


A) 80 percent of a firm's inventory should be readily available and 20 percent should be reserved for emergency demand.
B) 80 percent of a firm's first-time users will become brand loyal and 20 percent will use the product only once and then abandon it.
C) 80 percent of a firm's sales are obtained from 20 percent of its customers.
D) 80 percent of a firm's marketing program expenses are tax deductible and 20 percent are not.
E) 80 percent of a firm's products will be sold to ultimate consumers and 20 percent to organizational buyers.

F) B) and E)
G) All of the above

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Segmentation based on some subjective mental or emotional attributes,aspirations,or needs of prospective customers is referred to as


A) behavioral segmentation.
B) affective segmentation.
C) socioeconomic segmentation.
D) psychographic segmentation.
E) psychosocial segmentation.

F) None of the above
G) A) and D)

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of the following are market segmentation strategies EXCEPT:


A) build-to-order
B) multiple products, multiple market segments
C) one product, multiple market segments
D) multiple products, one segment
E) mass customization

F) A) and E)
G) None of the above

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key question to ask before using the product differentiation and market segmentation strategies is


A) "Will our new products steal customers or sales from our older ones?"
B) "Will the products compete head-to-head with those of a competitor?"
C) "Can this action successfully draw customers away from competitors?"
D) "Are there enough similarities within the market segment to warrant such high costs?"
E) "Will this action eliminate the need for individualized advertising and promotion?"

F) A) and D)
G) A) and E)

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Market segmentation involves aggregating prospective buyers into groups that have common needs and will


A) pay attention to marketing messages.
B) respond similarly to a marketing action.
C) be responsive to marketing research.
D) use the same payment methods.
E) comply with the organization's core values.

F) A) and E)
G) A) and D)

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process of segmenting a market and selecting specific segments as targets is the link between the various buyers' needs and


A) industry standards.
B) government regulations.
C) top-level management.
D) controllable environmental factors.
E) the organization's marketing program.

F) B) and C)
G) A) and E)

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  Figure 9-5 -According to Figure 9-5 above,what percentage of nonusers could still be considered potential customers? A)  1.5 percent B)  8.9 percent C)  14.1 percent D)  15.6 percent E)  45.4 percent Figure 9-5 -According to Figure 9-5 above,what percentage of nonusers could still be considered potential customers?


A) 1.5 percent
B) 8.9 percent
C) 14.1 percent
D) 15.6 percent
E) 45.4 percent

F) D) and E)
G) B) and E)

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marketing,each __________ consists of people who are relatively similar to each other in terms of their consumption behavior.


A) market segment
B) demographic cluster
C) organizational buyer group
D) ultimate consumer group
E) qualified prospect group

F) C) and D)
G) A) and E)

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  Sporting News Baseball Yearbook Covers -Sporting News Baseball Yearbook uses 16 different covers featuring a baseball star from each of its regions in the United States.Four covers are shown above.This is an example of a(n)  A)  sporting interest-based segmentation. B)  segmenting organizational markets. C)  one product and multiple market segments. D)  multiple products and multiple market segments. E)  segments of one or mass customization. Sporting News Baseball Yearbook Covers -Sporting News Baseball Yearbook uses 16 different covers featuring a baseball star from each of its regions in the United States.Four covers are shown above.This is an example of a(n)


A) sporting interest-based segmentation.
B) segmenting organizational markets.
C) one product and multiple market segments.
D) multiple products and multiple market segments.
E) segments of one or mass customization.

F) A) and D)
G) All of the above

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  Apple Market-Product Grid -the Apple market-product grid shown above for its computer line,the  individuals  consumer segment seems willing to purchase each item in Apple's product line.This allows Apple to enjoy __________. A)  segmentation synergies B)  marketing synergies C)  product synergies D)  80/20 rule E)  usage rates Apple Market-Product Grid -the Apple market-product grid shown above for its computer line,the "individuals" consumer segment seems willing to purchase each item in Apple's product line.This allows Apple to enjoy __________.


A) segmentation synergies
B) marketing synergies
C) product synergies
D) 80/20 rule
E) usage rates

F) B) and D)
G) A) and C)

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MyTwinn makes dolls that look like young girls.For $119,the firm will make a doll that looks just like a photograph.So,if you send in the money and a photo of your young niece,she could have a doll that is her twin! This is an example of


A) family branding.
B) "Tiffany" marketing.
C) multiple products and multiple market segments.
D) mass customization.
E) specialty customization.

F) B) and E)
G) A) and B)

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rehabilitation center wants to target women in their 20s who have received some permanent disability as the result of a skiing accident.In terms of the criteria used for selecting a target segment,this market would


A) have no expected growth.
B) not be compatible with the company's current resources.
C) not be worth doing since its market size is very small.
D) not be readily accessible to the firm's marketing programs.
E) be relatively difficult to access.

F) A) and E)
G) B) and D)

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Which marketing strategy does a firm use to sell a single product or service to multiple market segments?


A) developing and producing another version of the product
B) manufacturing different products that appeal to different markets
C) developing separate promotional campaigns for each market
D) acquiring another firm that has additional products that would appeal to multiple markets
E) issuing stock to fund additional research and development for new products

F) A) and E)
G) D) and E)

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  Figure 9-9 -Figure 9-9 above shows the market-product grid for a Wendy's restaurant next to a large urban university campus.Assume a large market (shown by a  3 ) is three times the size of a small market (shown by a  1 ) .Similarly,assume a medium market (shown by a  2 ) is twice the size of a small market.The largest potential market segment consists of A)  students that live in a dormitory. B)  students that live in an apartment. C)  students that are day commuters. D)  students that are night commuters. E)  faculty or staff members. Figure 9-9 -Figure 9-9 above shows the market-product grid for a Wendy's restaurant next to a large urban university campus.Assume a large market (shown by a "3") is three times the size of a small market (shown by a "1") .Similarly,assume a medium market (shown by a "2") is twice the size of a small market.The largest potential market segment consists of


A) students that live in a dormitory.
B) students that live in an apartment.
C) students that are day commuters.
D) students that are night commuters.
E) faculty or staff members.

F) C) and D)
G) B) and C)

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Which of the following is a disadvantage of employing a multiple products,multiple market segments strategy if NOT implemented well?


A) higher sales but lower profits
B) reduced quality and higher prices
C) meeting customer needs but at the expense of higher prices
D) lower prices but with higher production costs
E) higher quality but lower prices

F) A) and B)
G) A) and E)

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greatest benefit to consumers when a firm chooses a one product,multiple market segment strategy is __________.


A) improved service
B) increased number of choices
C) higher product quality and consumer value
D) lower retail prices because of lower marketing costs
E) lower retail prices because of lower production costs

F) None of the above
G) C) and D)

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